- All employees speak English.
- It's completely ticketless.
- They have 3 classes of service (they call it "ambience"): Smart (2nd), Prima (1st) , and Club (Premium 1st)
- It stops at different stations than Trenitalia trains. In Rome, the station is further from the city center, but it connects to the airport and the Spanish Steps by subway.
- The power units are distributed under the cars, not located on the end cars like - traditional high speed trains. This gives a smoother and faster ride. For example, Italo takes 2 hrs to get to Milan from Rome, where Eurostar takes 3 hr.
- All stations have 'Casa Italo', a comfortable lounge with easy to use self-service ticket machines, a welcome desk, and free WiFi.
- Baggage lockers are available where you pay 1 EU to secure a cable around your luggage (and it's returned after you retrieve your bags). The luggage storage area is also monitored by security cameras.
It's fun and easy to travel by train in Europe, but it can be a little confusing.
For help planning a great vacation to Europe, by train, plane, or cruise ship, contact me at firstname.lastname@example.org